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Where can I get help with Canvas?

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Five Things to Know

  1. You can find the link to Canvas on My Plymouth under MyLearning.
  2. There is also a Canvas mobile app that you can find in the Google or Apple App Stores.
  3. If you are having a specific issue finding or using a Canvas course, reach out to your professor first; email is probably your best way to reach them. They may be able to explain or fix your problem without much trouble.
  4. If your professor can’t help you, they may suggest you contact the PSU Help Desk for more assistance. You can also use the Help menu on the Canvas website or in the Canvas app.
  5. If you believe you do not have access to a Canvas course that you are enrolled in, you can reach out to the Registrar’s office.

People Who Can Help

Help Desk,

HUB 123

Email Help Desk

A Deeper Dive

  1. In addition to finding a link to Canvas in MyPlymouth, you can also simply visit mycourses.plymouth.edu.
  2. If you need help and are on the Canvas website,  click on the “?” in the left-hand global navigation.
  3. If you need help and are using the Canvas app, click the menu (three horizontal lines) next to the Dashboard, then click on the “?”.
  4. The Help Menu includes links to
    • Chat with Canvas Support. Live Chat with Canvas Support is available to our students.
    • Visit the IT Knowledge Base – a resource with lots of written instructions and some videos
    • Call the Canvas Support Hotline – you can call this number to get support.
    • Reach out to PSU IT Help Desk – you can easily call the PSU Help Desk or put in an IT ticket to get help!
This resource was last updated on January 26, 2023

THE PLYMOUTH BRAIN

Where can I get help with Canvas?
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